Our whole team strives to provide excellent care to all our patients at all times. However, if you do have an issue with any aspect of our service, we take expressions of dissatisfaction very seriously and see them as opportunities to learn and improve.
We aim to deal with any complaint courteously, fairly, promptly and confidentially, in order to resolve the matter as soon as possible, usually within twenty working days.
If you are unhappy with any aspect of the service you have received, please speak to our Practice Manager, Jill McFee. We keep a record of feedback and review this from time to time, for quality assurance purposes. If on the rare occasion, the matter is not resolved in the practice, patients can access independent advice and resolution from the NHS Ombudsman or the Dental Complaints Service.
